Savings FAQs: Customers pre-July 2023

Subject to the conditions of your account, deposits may be made by cheque, electronic transfer or standing order. We recommend that you contact us on 0161 923 8065 if you need to clarify your accounts deposit conditions. 

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Transferring funds electronically

Please use the following details:

For a personal savings account

Beneficiary: Your first and last name
Account Number: 60310646
Sort Code: 20-55-34
*Reference: Your Manchester Building Society account number

For a business savings account
Beneficiary: Your full business name
Account Number: 60310646
Sort Code: 20-55-34
*Reference: Your Manchester Building Society account number
 

Your reference number is your 10 digit account number with no spaces or dashes. Any letters in your reference number must be in upper case. Failure to quote your correct reference number may result in the payment being returned.

Cheque deposits

Deposits made by cheque must be drawn from a bank account in your name and made payable to the account holder(s).

Post

No deposit slip is required when sending a cheque via the post; just write your 10 digit account number on the reverse of the cheque and send it to:

Manchester Building Society
PO Box 995
Wallsend
NE28 5FR

In branch 

You can visit our King Street branch should you wish to make a cheque deposit to your account. Find out more about our King Street branch.  

Your Manchester ISA must be eligible to receive transfers in from other ISA providers. Please refer to the Key Product Features of your account for any restrictions (please note that we do not accept transfers of Stocks and Shares ISAs, Innovative Finance ISAs, Lifetime ISAs and Flexible Cash ISAs). If you require any assistance in this regard, please contact us on 0161 923 8065.

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Complete an ISA Transfer Authority form for each ISA you wish to transfer, ensuring you write your Manchester account number at the top of the form.

Return the form to Manchester Building Society PO Box 995, Wallsend, NE28 5FR and we will contact your current ISA provider directly.

Please note that any transfers may be subject to fulfilling the terms and conditions of the account being transferred.

Subject to your account's withdrawal conditions, cheque deposits received by us by post can be drawn against from the second working day after the day of deposit.

To make a withdrawal simply write to us at Manchester Building Society, PO Box 995, Wallsend, NE28 5FR.

We process all requests on the day of receipt and send out cheques made payable to the account holder by first class post or we can send a faster payment to your nominated linked account. Or you can arrange to visit our King Street branch.

All withdrawals will be subject to the withdrawal conditions of your account, you might need to provide notice to make a withdrawal.

If you have not already set up your nominated bank account please contact us for more information. Payments for a house purchase can be made by CHAPS.

You can provide notice in writing or simply by phoning us on 0161 923 8065. 

Where notice has been provided verbally, written confirmation of your instructions must be received by us before the notice maturity date.

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It’s a quick check to make sure you’re sending money to the right person or business. When you make a payment, we’ll show you the name on the account so you know it matches. It’s all about keeping your money safer and helping you avoid sending it to the wrong place.

Fill in a new nominated account form with the bank account details you want to link to your savings account. Return the form to Manchester Building Society, PO Box 995, Wallsend, NE28 5FR. If you are not able to print the form, please contact us and we will arrange to send you a form in the post.

Please note the nominated linked account must be in the name of the account holder and registered to your UK address. Verification of your bank account details will be required.

In accordance with our terms and conditions we will arrange to send you a statement of account annually. However, you are also able to request an interim statement by telephoning us on 0161 923 8065.

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We will require the following:

• A completed application form with the Attorney’s details.
• The original or certified copy of the Power of Attorney document or the Office of Public Guardian may have issued you with an activation code; we can use this code to obtain the document if you prefer. 
• Satisfactory verification of identity for the Attorney. We use an external agency to confirm identification electronically. If the electronic identity checks are unsuccessful we will contact you requesting further identification. View our identification requirements.

 If you require any assistance please contact us on 0161 923 8065.

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We are unable to add additional parties to your existing account. Please contact us on 0161 923 8065 to discuss the options available to you.

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We will require a written request signed by all existing account holders. Please write to us at Manchester Building Society, PO Box 995, Wallsend, NE28 5FR. 

If you would like to transfer your account to another in our savings range, you can visit our King Street branch at 74 King Street, Manchester, M2 4NT, or alternatively, you can contact us on 0161 923 8065.

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Please write to Manchester Building Society, PO Box 995, Wallsend, NE28 5FR with details of the change along with the appropriate documents as proof. We require either the original or a certified copy of your official document i.e. marriage certificate or change of name deed.

Please write to Manchester Building Society, PO Box 995, Wallsend, NE28 5FR advising us of your new address.

Please contact us on 0161 923 8065 to discuss this further as account restrictions apply.

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Please contact us on 0161 923 8065 and we will be happy to discuss this further.

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You can call us on 0161 923 8065, email us at savings@themanchester.co.uk or write to Manchester Building Society, PO Box 995, Wallsend, NE28 5FR. 

Please provide us with details of the account holder, enclosing the original, certified copy, photocopy or scanned copy of the death certificate. 

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We are currently unable to accept APS payments into Manchester ISAs. However, we can assist you in transferring an APS allowance to be used with an APS accepting ISA provider.

In order to provide the value of an APS allowance, we will require the death to have been registered with the Society (if not already done so) and a completed APS information request form.

Subject to the APS rules and eligibility requirements being met (and any checks we may reasonably require), we will write to confirm the value of the APS allowance. You will then need to find and choose an APS accepting ISA provider and complete an APS transfer authority form with them to arrange for the transfer of the allowance.

If you require further information or an APS information request form, please contact us on 0161 923 8065.

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You can complain by telephone on 0161 923 8065, by email to savings@themanchester.co.uk or in writing to Manchester Building Society, Savings, PO Box 995, Wallsend, NE28 5FR.

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Many concerns can be dealt with promptly, and we’ll try to resolve your complaint within 3 working days, usually by telephone.

If your complaint can’t be resolved by the third working day we’ll write to you promptly to confirm that we’ve received your complaint.

If we’ve been able to resolve your complaint to your satisfaction within 3 working days, we’ll send you a communication called a “Summary Resolution”. It will confirm the complaint you have made, and how we have resolved it.

If we haven’t been able to resolve your complaint within 3 working days, then once we’ve resolved your complaint to the best of our ability we’ll send you a “final response”. This will detail our investigation and decision.

In most cases we’re required to send the final response to your complaint within 8 weeks, however some complaints relating to payment services need to be responded to within 3 weeks, or 7 weeks in exceptional circumstances.

If your complaint isn’t dealt with to your satisfaction, you can choose to then take it to the Financial Ombudsman (FOS). Referrals to FOS are free of charge and must be referred within 6 months from the date of our Summary Resolution or final response letter.

They can be contacted at:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Phone: 0800 023 4567

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

Interest is accrued on a daily basis and is paid either on the last working day of the month or annually as specified in the key product features of the account.

We will notify you about changes to your interest rate either in writing or by notice on our website. For further information about notices of changes to your interest rate, please see the terms and conditions.

All cheque deposits will start to earn interest from the day of deposit.

Cheque deposits received by us by post can be drawn against from the second working day after the day of deposit when the funds are cleared.

We do not automatically issue Statements of Yearly Interest at the end of the tax year or on account closure. Please contact us on 0161 923 8065 if you require a Statement of Yearly Interest. Tax certificates showing deduction of tax are available for tax years up to and including the tax year ended 5th April 2016. For subsequent tax years, all savings interest is automatically paid without deduction of tax.

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To close an account please write to us at Manchester Building Society, PO Box 995, Wallsend, NE28 5FR. Where an account has a notice period, closure will be deferred unless you request immediate closure and the terms and conditions of your account allow this.

All closure requests are processed on the day of receipt and for easy access accounts, cheques are sent out the same day by first class post or we can send a faster payment to your nominated linked account.

For notice accounts, the cheque will be sent to you by first class post on the day the notice period ends, or we can send a faster payment to your nominated linked account on the day the notice period ends. Where the date falls on a weekend or public holiday, the transaction will be completed on the next working day.

Check the terms of your account for any notice or penalty conditions which may apply. You can give notice on your ISA over the phone.

To complete the transfer we will need to be in receipt of a Transfer Authority from your new provider. Please note your 10-digit Manchester account number must be quoted as a reference on the form.

We will send your new provider a cheque by first class post. Your new provider will backdate the interest on the ISA funds to the first day when interest is no longer paid by us.

Yes, you can specify the amount you would like to transfer however please note that the current year's subscriptions cannot be split. When carrying out part transfers, please bear in mind the minimum balance of the ISA you hold with us.