Skip to main content

At Manchester Building Society we want to make sure that the wellbeing and safety of your finances are top priority. Fraudsters can be quite clever in their attempts to access your identity or money. So, keeping informed and clued up on signs of scams or fraud is key. 

We've gathered some helpful information to assist you in staying alert and informed about fraud. We’re here to support you every step of the way, so don’t hesitate if you’d prefer to talk to us about any concerns you may have.

I think I've been the victim of a scam

We’ll take you through information about Authorised Push Payment (APP) fraud, what to do if you think you’ve been a victim and how to claim reimbursement.

More about APP fraud

Reporting a scam or fraud to us

If you think you've been the victim of fraud or you are worried about suspicious activity on your account, or you have received account opening documents for an account you have not applied for, please talk to us.

If you need to talk to us, the fastest way is to

  • call us on 0345 604 0050  or,
  • visit us in branch.

Lines open 8.00am to 6.00pm Monday – Friday, excluding bank holidays.

If you'd prefer to get in touch with us in a different way, please visit our contact us page for more details.

Reporting a scam or fraud to the police

If you believe you have been the victim of fraud, you should also report this to the police. You may wish to check your credit file to understand if any fraudulent credit has been taken out in your name.

You can also report scams or fraud to Action Fraud by calling 0300 123 2040. 

Get independent advice

There are lots of free and independent services to give you advice if you're worried about scams or fraud.

  • National Cyber Security Centre (NCSC)

    NCSC offers valuable tips and information on safeguarding your digital life, including securing your accounts and recognising phishing attempts.

    NCSC

  • Get Safe Online

    Get Safe Online offers practical advice on protecting your personal information and finances online. 

    Get Safe Online

  • Crimestoppers

    Crimestoppers is an independent UK charity which allows anonymous crime reporting.

    Crimestoppers

  • Stop! Think Fraud

    Stop! Think Fraud is a national campaign which provides anti-fraud advice to the public and signposts victims to relevant organisations for further advice and support.

    Stop! Think Fraud

  • Take Five

    Take Five is a national campaign offering advice on how you can protect yourself against fraud.

    Take Five

  • Action Fraud

    Action Fraud is the UK’s national reporting centre for fraud and cybercrime, providing up-to-date alerts on common scams and advice on what to do if you become a victim.

    Action Fraud

  • ScamSmart

    ScamSmart from the Financial Conduct Authority (FCA) is a campaign which provides a warning list to help identify and avoid scams and allows reporting of scammers.

    ScamSmart

  • CIFAS Fraud Prevention

    CIFAS is the UK’s fraud prevention community which can support victims of fraud through information requests and protective measures against your personal details.

    CIFAS