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  • Documents and downloads

    Looking for documents relating to your current mortgage with us? You're in the right place.

    View documents

  • Payment difficulties

    Worried about keeping up with your mortgage payments? We are here to help you find a way forward.

    Payment difficulty help

  • Can't find what your looking for?

    We're only a phone call away.

    You can contact our mortgage customer service team on 0161 923 8030.

    Lines open 8:30am - 5:00pm Monday to Friday, excluding bank holidays. 

Calls to 0161 numbers cost the same as a call to a standard ‘01’ or ‘02’ landline number, even when calling from a mobile. Calls from landlines and mobiles are usually included in any bundled minutes or free call packages. The actual cost you are charged will depend on your landline or mobile provider. Please contact them for details about call charges. We may monitor and record telephone calls for training and security purposes.

Looking for a mortgage?

You can access a wide range of mortgages through Newcastle Building Society, including great options for first time buyers, remortgaging, and more.

View Newcastle Building Society's mortgages
Branch manager smiling outside of West Denton branch.

YOUR MORTGAGE WILL BE SECURED ON YOUR HOME. YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.